Refund and Returns Policy

1. Overview
At Cartinoe, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. This Refund and Returns Policy explains your rights regarding returning products, refund eligibility, and our procedures for handling returns and exchanges.

2. Return Eligibility
You have 30 days from the date of delivery to return your item for a refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (receipt or order number) must be provided.

3. Non-Returnable Items
Certain items are exempt from being returned, such as:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale or clearance

4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process a refund to your original payment method within 5-7 business days. You will receive a notification via email once the refund has been processed.

5. Exchanges
We will replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at [insert contact info] with details, and we will arrange for the return and replacement.

6. Return Shipping
Customers are responsible for the cost of return shipping unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please:

  • Check your bank or payment method for pending transactions.
  • Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
  • If you’ve done all of the above and still haven’t received your refund, please contact us at [insert contact info].

8. How to Initiate a Return
To start a return, please email us at infor@goldxcity.xyz or call our customer service at 561-547-2470. We will provide you with instructions on how to return your item.

9. Contact Us
If you have any questions regarding this Refund and Returns Policy, please feel free to contact us:

Hotline: 561-547-2470
Adress: 2415 Wyatt Street, West Palm Beach, Florida, United States
Email: infor@goldxcity.xyz

This policy ensures clarity on the return and refund process. Let me know if you need any further modifications!